Technical Support Service
In a world of intense competition, you don't have time to take care of your growing IT needs. Outsourcing technical support helps you differentiate the various product offerings with superior technical support. We provide higher service quality, quicker responses, and timely problem resolution.
Today’s businesses are focused on keeping customers happy. We offer to take care of all your technical queries.
IT help desks in India cover the entire spectrum of superior technical support services that helps your product stay ahead of the competition.
OS Support for Windows 7, Windows 8.1, Windows 2010.
Control Panel Support.
Terminal Services Clients.
Setup and Manage PC Anywhere
Backup/Restore using 3rd party tools.
Configuring DNS, DHCP Servers.
Boot up Issues.
Complete Server Setup, Initial Investigations.
Installing Security with Advanced Rules.
Monitoring the Server Logs for Hack Related Incidents.
Troubleshooting Issues Reported with Logs.
Domain creation, Users, group and OU.
Group policy management.
PCI Compliance or Performance Tuning of servers.
Server Monitoring (uptime/downtime) with proactive response.
Backup/Restore using 3rd party tools.
Manage Protocols like POP3, SMTP, FTP, HTTP, DHCP, DNS, WINS, IMAP, TCP/IP.
Setting up/Configuring DNS.
We enable businesses for network protection and management to optimal levels of operations with comprehensive hardware and software support services. At ZM technologies we know that network downtime is a huge hindrance to business and leads to major loss.
We endeavor to deliver the right and efficient along with speedy network support services which take in
Network design, implementation, configuration, and optimization.
Network or data migration and integration.
On-premise as well as remote network management.
Local Area Networks (LAN) and Wide Area Networks (WAN) management.
Storage Area Network (SAN) and Network area storage (NAS) management.
24x7 network monitoring, troubleshooting, reporting, and root cause analysis.
Network utilization and availability management, capacity management, and performance management.
Preventive management of risks and probable future issues.
Change management and configuration management.
24x7 trouble ticket management.
Microsoft Office 365
Microsoft Office 365 Consulting, Installation and Monitoring
One of the leaders in the email space, Office 365 works on PC and Mac operating systems with seamless ease while providing a variety of service levels.
Email Migration to Office 365.
Synchronization with Active Directory.
Resolving incidents, finding root causes, modifying workflows, providing reports, and more.
Office 365 account and subscription administration.
Regular Office 365 health checks to detect and eliminate performance and security bottlenecks.
Stable work of your Office 365 solution.
High security and industry compliance of your Office 365 solution.
Event Log Monitoring.
Online Connectivity Issues.
Email Support Service
Email support is one of the most important aspects of communication between your clients and your business. In order to enhance business growth we help our customers by simply providing resolutions to the issues. To improve customer’s relationships we have a team who is proficient in Quick and timely response, along with appropriate reply, getting feedback through emails to queries.
Our trained and experienced experts provide reliable and satisfying answers to your client’s email queries and reduce follow-ups.
Resolution of issues over email saves time and human resource engagement which ultimately cuts down the cost for technical support.
Chat support service
ZM technologies has a wide range of live chat support outsourcing services pertaining to various business functions. Through the services offered by us, businesses can leverage various avenues of communication including live chat support, to be constantly in touch with the pulse of customers.
The Advantages of Live Chat Support Services
FASTER PROBLEM RESOLUTION : Our support services accelerate the problem resolution rate by 4x.
REDUCE COSTS : We offer maximum ROI by reducing the operational costs exponentially.
FLEXIBILITY : Focus on your core business operations without any worries
Advantages of Outsourcing with ZM Technologies
Cost : The cost of an in-house IT team is more in the US as compared to India. Outsourcing allows you to minimize the operational cost by around 60%.
Time Zone availability and Resource Availability : Ease of available resources 24*7*365 around the clock technical support.
Communication : All of our support engineers are well versed with English Language both written and verbal which makes language no barrier for timely support.
SLAs to Meet Your Business Needs : We have various levels of Service Level Agreements and sign non-disclosure agreements based on the criticality of your business processes